Back to all

Fort Wayne Customer Detective Work

June 27, 2022

One might say the most challenging part of being an automotive service technician at Tuffy Fort Wayne - Dupont Rd. is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Tuffy Fort Wayne - Dupont Rd. introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Fort Wayne - Dupont Rd. and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Tuffy Fort Wayne - Dupont Rd. know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Tuffy Fort Wayne - Dupont Rd.
1910 W. Dupont Rd.
Fort Wayne, IN 46818
260.489.4800

More articles from Tuffy Fort Wayne (Dupont Rd.)

It Pays to Take Care of Your Transmission at Tuffy Fort Wayne - Dupont Rd.

March 30, 2025

If you've been paying attention, you've noticed that vehicle engines are getting more and more powerful in Fort Wayne. At the same time, they are getting better and better fuel economy. I've gotta tell 'ya, most of that's because of technological advances in transmissions. To get a better unders... More

No Fueling Around (Fuel Filter Replacement)

March 23, 2025

A driver called in to the shop the other day saying his European sports sedan had an odd problem. He was driving when his car started to slow down. Applying more throttle didn't help. He pulled over to the side of the road, shut the engine off and waited a few minutes before starting it up aga... More

Losing Your Cool (Why is My Air Conditioning System Not Working?)

March 16, 2025

When you turn on the air conditioning in your vehicle, you expect cool air to come out of the vents. You depend on it, especially in hot weather, but it can also be important in humid weather when you need it to help defrost your windows and windshield. The air conditioning system has a lot of p... More